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American Home Shield Review | Home Warranty


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
3,765 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals.

The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for home electronic systems.

How is American Home Shield rated?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.5/5
Customer Experience

Overall Rating: 4.5 / 5 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry.

The company covers considerably more appliances and systems than its competitors and has fewer coverage limitations.

Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired.

American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items.

The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers, and refrigerators as part of its basic plan.

AHS can also cover garbage disposals, air conditioning and ductwork, and heating and ductwork. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

As of June 1, 2019, AHS is offering the Electronics Plan by Asurion that goes above and beyond the appliance and systems coverage typically provided by home warranty companies. This plan is being offered as an add on to current AHS plans and features robust electronics and entertainment product coverage for televisions, smart home products, gaming systems, tablets, laptops, and more.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $299
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 5 / 5

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125.

This allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs.

The minimum annual premium is only $299, far lower than most of their competitors. Consumers should note that their final price will vary by product and location.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customers can cancel anytime within their 30 day wait period and receive a full refund, and can cancel anytime during the contract term, as this is a non-binding contract.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
14,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims Processing - 4.5 / 5

Consumers can submit a service request online 24/7/365. American Home Security does not require an inspection prior to purchase.

The company has a large network of service professionals and offers a 60-day workmanship guarantee on their services.

Because they are the largest home warranty company in the US, American Home Shield pays out on more claims than any other competitor.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.7 million
Number of Employees
1,700
TrustPilot Rating
1.9 out of 10
BBB Rating
B
BBB Positive Reviews
392
BBB Neutral Reviews
50
BBB Negative Reviews
1,874
Date Collected
2018-07-13

Reputation - 4.9 / 5

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry.

In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids.

American Home Shield is accredited by the BBB and has a B rating. It has over 1.7 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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3765 Customer Comments & Reviews

Loading Reviews ...
melina.leija
11/25/2020
I used American warranty for several years. I have had nothing but excellent service. I had heater, electrical, dishwasher and washer machine issues over the years and every one of my issues was either fixed or replaced in a timely manner.


N
naomi a
11/20/2020
I contacted AHS around 8 AM. An electrician (very competent and professional) was at my house by 9:30 that same morning. The problem was solved!


nubbit72
11/18/2020
I have used it 3 times in 2 months. The first time I needed an electrician. The company they had do the job never called and every time I tried to make an appointment there was no answer. I called American home shield to complain.They made me an appointment for a time when I was at work. I Saud forget and paid out of pocket for my lights to get fixed. The 2nd time I had a leak in my shower. I told them what the problem was ( leaking shower pan and valves). I knew what the problem was because I tried to file an insurance claim. The insurance sent out a leak detection company. The claim was denied due to prior leak before I bought the house. American home shield said it would be covered.... Read More


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Paul I
11/17/2020
Customer service in accounts, sales and billing need to be linked. Sales offers you a discount but billing never removes the discount amount so when you go to get service they show an outstanding balance equal to the discounted amount and will not send out a repairman to do work. When you call customer service to discuss this problem and wish to speak to supervisor you are transferred to specialist dealing with customer complaints and after an hour they say they can’t help but send you back to sales who also can’t help. Very frustrating. They send your contract by email but will not put in the amount showing your discount. After receiving the email I contacted them to ask them to show the... Read More


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ROBERT W
11/14/2020
The rep was very professional, explained what caused the problem, defective Nest stat.


writercutler
11/13/2020
AHS responded very quickly in assigning a very good company to repair my garage door and the company responded quickly. Given the experiences I had with my last home warranty company, I had expected AHS to cover a greater part of the replacement part but, aside from that, the experience was quick and efficient.


Ron H
11/13/2020
This is my first year with AHS and prior to purchasing, I wasn't sure if it was really worth it. I have used it on 3 different occasions, with two calls resulting in repairs and the most recent call being a replacement. The response time from the service organization was immediate and finished in a timely manner. I will definitely renew, total satisfaction.


Clair D
11/10/2020
Doesn't even deserve 1 star. I signed up 6 months ago when I purchased a home. I've been waiting 4 months for them to follow up on a ghosted service request for a simple leaking faucet and an old toilet. Every time I contact them, I have to wait 20-60 min to speak to someone, then they assure me the problem has been solved and they will reach out within 48 hours, which never happens. I call back a week later and the whole song and dance begins again. Horrendous customer service and system management. Don't waste your money.


elderchristopher31
11/2/2020
Have had for 2-3 years and have filed about 7-8 claims. Pros: Easy to request service Coverage is excellent and extensive Pricing is fair The service people they send/contract with, overall, have been great and usually come quickly I have been satisfied with the quality of work and the result of each claim Con: Contacting AHS can be a nightmare; no email, only phone, and the waits are often extensive. Like other companies, you often get transferred around on the phone, only to get cut off, and then have to start over again after waiting 40 minutes already. I have had this happen 3-4 times. People on the phone are... Read More


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Juan G
10/31/2020
We’ve had AHS home warranty for 2 years and just renewed for a 3rd. Highly recommended! It’s been excellent value for our money specially since we live in a very expensive area and finding good reliable providers for an affordable price is quite a challenge. With AHS we save the hassle of having to find providers ourselves and all the people they’ve sent have done a great job and have had great reviews on websites like Yelp, HomeAdvisor, Angies List, etc. By just paying the AHS service call we’ve saved hundreds so it’s well worth it for us not to mention the time savings of calling providers, setting up appointments, etc.



Top Rated
Our Partner
  • Limited Time Offer: $50 Off Your Home Warranty Purchase
  • Over $2 billion paid out in claims in the past 5 years
  • Nationwide network of more than 14,000 contractors
  • More than 1.7 million customers
  • Asurion Home electronics coverage available as add-on
  • Home warranty industry founder and leader since 1971

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